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Translation for Jira Service Management
Translation for Jira Service Management
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Last updated Feb 6, 2024

Version 2.x

Version 2.5.11 (Feb 6, 2024)

Improvements

  • Compatibility with Jira 9.13.

Fixes

  • Security fixes.

Version 2.5.10 (Nov 8, 2023)

Improvements

  • Compatibility with Jira 9.11.

Fixes

  • Minor bugfixes.

Version 2.5.9 (Aug 23, 2023)

Fixes

  • Minor bugfixes.

Version 2.5.8 (Mar 23, 2023)

Fixes

  • Problems with the Shared button.

Improvements

  • Compatibility with Jira 9.7.

Version 2.5.7 (Dec 23, 2022)

Improvement & bugfix release.

Version 2.5.6 (Jul 11, 2022)

Improvement & bugfix release.

Version 2.5.5 (Jun 21, 2022)

Fixes

  • The “Change language” modal does not work when the Refined app is enabled.

Version 2.5.3 (Feb 10, 2022)

Improvement and bugfix release.

Version 2.5.2 (Jan 21, 2022)

Fixes

  • Translations are not applied when viewing service desk screens for the first time, and instead a page refresh was necessary.

Version 2.5.1 (Nov 3, 2021)

Fixes

  • When Translation is enabled, the smart graph functionality is not working on the portal.

Version 2.5.0 (Sep 10, 2021)

Improvements

  • Possibility to translate elements using keys: 1. portal field description: $.field[key = id].description; 2. field name: $.field[key = id].name.
  • Compatibility with Jira 8.18 has been added.

Fixes

  • The global translation of the Request Type description does not work when a link is included in it.
  • Compatibility with the Theme Extension app: Translation of custom cards that contain a link does not work.

Version 2.4.9 (Jul 7, 2021)

Minor bugfix

Version 2.4.8 (May 21, 2021)

Fixes

  • The search bar on the customer portal doesn’t find Request Types if the Translation app is enabled.
  • Translation doesn’t work when the text includes special characters.

Version 2.4.7 (Apr 16, 2021)

Fixes

  • When loading a request type for the first time, it is initially displayed in default language. It’s necessary to refresh the page to displayed it in another language (for which translations have been configured).
  • Search bar in Customer portal doesn’t work correctly when Translation is enabled.
  • Custom fields show “null” as a value when the Translation is enabled.

Version 2.4.6 (Apr 8, 2021)

Minor bugfix

Version 2.4.5 (Feb 22, 2021)

Fix

  • Request Types do not shown in Search results in the Help Center if the company uses MS SQL Server.

Version 2.4.4 (Dec 21, 2020)

Fix

  • Compatibility with Theme Extension: problem with translate announcement banners and custom cards.

Version 2.4.3 (Sep 25, 2020)

Fixes

  • The validation message is not translated for French.
  • java.lang.NullPointerException from Translation app in log file

Version 2.4.2 (Aug 13, 2020)

Fix

  • Request Details View doesn’t load when Translation and Extension apps are enabled.

Version 2.4.1 (Aug 12, 2020)

Fixes

  • Hidden Request Types are displayed in the search results when the app is enabled.
  • Translation doesn’t work in the error message on the Customer Portal.

Version 2.4 (30 June, 2020)

Improvements

  • New Get Help page.
  • Support for Insight custom fields.
  • Option to translate headings in field help.

Fixes

  • Database connection error.
  • Issue with editing and adding translation after a Jira update.
  • Issue with translation of custom fields after adding a Request Participant.
  • Issue with translations in Request Details View when Refined Theme is enabled.

Version 2.3.6 (May 20, 2020)

Fixes

  • The list of available languages is loaded under the dialog Change language.
  • The Request Help and Help Center name aren’t translated if Theme Extension is enabled.
  • The dialog Change language isn’t displayed correctly if Refined Theme is enabled.

Version 2.3.5 (Apr 27, 2020)

Improvement

  • Support for features from Theme Extension app: categorisation and customer portal descriptions.

Fix

  • Searching for translated request type names doesn’t work after switching the language twice.

Version 2.3.4 (Mar 9, 2020)

Fix

  • After restart Jira, the app doesn’t enable.

Version 2.3.2 (17 Dec, 2019) / Version 2.3.3 (19 Dec, 2019)

The following bugs have been fixed:

  • Reloading page after opening Change language dialog when Refined Theme is enabled.
  • Request Types weren’t translated on the Approvals list.
  • Translation for Help field didn’t work when new line was added.
  • Search results didn’t take into consideration translations.

Version 2.3.1 (26 Jun, 2019)

The following bug has been fixed:

  • Problem with Insight Objects (when Translation was enabled) has been fixed.

Version 2.2.27 (23 Jan, 2019)

The following improvement has been made:

  • Possibility to translate statuses in comments on the Customer Portal.

The following bugs have been fixed:

  • Statuses won’t be translated on the Customer Portal.
  • Problems when unlogged user was on the Customer Portal (errors in the log file).

Version 2.2.23 (3 Mar, 2018)

The following bugs have been fixed:

  • Options from Select were translated only on Create request screen on the Customer Portal.
  • Translation didn’t work on request view.

Version 2.2.16 (28 Nov, 2017)

The following improvement has been made:

  • The possibility of SLA metrics translation has been added.

Version 2.2.14 (31 May, 2017)

The following improvement has been made:

  • Translations for default actions on the Customer Portal.

Version 2.2.13 (9 May, 2017)

The following bug has been fixed:

  • Fixed project title translation.

Version 2.2.11 (13 Mar, 2017)

The following bug has been fixed:

  • Fixed bug with language switcher.

Version 2.1.8 (8 Mar, 2017)

The following bug has been fixed:

  • Fixed problem with importing translations.

Version 2.1.7 (7 Feb, 2017)

The following bug has been fixed:

  • Fixed import from older version of plugin.

Version 2.1.2 (8 Nov, 2016)

The following improvements have been made:

  • Added ability to disable translations for each project.

  • Added ability to translate announcement, field’s and type’s helps.

The following bug has been fixed:

  • Fixed issue with Request type Security.