Learn how to connect to the Assets API
You can fully exploit all functionalities of the Extension app by establishing a connection with the Assets API.
The connection is required for including the Assets custom field into your Dynamic Forms. Users with no access to the Assets API won’t be able to add the field while creating dynamic request forms.
Note that in order to use Assets in Jira Service Management it’s required to upgrade to the Premium Plan.
In order to connect to the Assets API, start with accessing the Assets API configuration view.
Before you start, log in as a user with Jira Administrators global permissions. For more information, see Atlassian documentation.
You are redirected to the view with the Assets API configuration. The next step is to establish the connection by using your Atlassian account credentials.
You can establish your connection with the Assets API by using your Atlassian account credentials:
API tokens serve for authentication allowing users to securely work with the app. The tokens can be generated from your Atlassian account. You can use your generated token by applying the copy and paste options.
To find out how to create and manage API tokens, see Atlassian documentation.
Bear in mind that the approach of connecting to the Assets API is not recommended by Atlassian. Providing your Atlassian account credentials can be done at your own risk.
The introduced email and API token are verified. If your credentials are correct, the connection is established.
If you’ve introduced wrong credentials or your token’s already expired, the connection with the app can’t be established. In the case of connection problems, you’ll see the Error label under the Connection status section.
To resolve your problems with connection, try following the steps below.
Your connection is established and the app functionalities are available when the label under the Connection status section is changed to Connected.
You can terminate the established connection anytime simply by disconnecting the Assets API.
By terminating your connection with the Assets API you will have limited access to the app features. Users with no access to the Assets API won’t be able to include the Assets field while creating dynamic request forms.
The connection with the Assets API is terminated. You can establish a new connection by providing your API token and email address later.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
