Learn how Extension for Jira Service Management is compatible with other Deviniti apps.
The Extension app is a complete feature package which also allows you to expand your ITSM customer service with more possibilities by providing support for additional features.
Extension for Jira Service Management is compatible with the following apps:
By using Extension for Jira Service Management together with Theme Extension for Jira Service Management you can create a unique Customer Portal experience that works with your company’s branding.
The users of your Help Center can raise and display requests including Dynamic Forms and Bundled Fields on the themed Pages with custom and intuitive design.
Below you can see an example of a Page, created via the Theme Extension app, which presents a custom design.
Thanks to the Theme Extension compatibility, your Help Center users can raise and display requests via forms configured in the Extension app and simultaneously enjoy using the themed view of:
To find out about the configuration of Pages and explore more app features, see the Theme Extension documentation.
At the moment it’s not possible to display the Side Panel on the Request Details View together with a theme configured in the Theme Extension app.
The integration with My Requests Extension for Jira Service Management enables you to display Bundled Fields on the app’s Requests page.
As an administrator, in the configuration view you can enable both Columns and Filtering criteria to be available to the users of the Requests page.
In Fields configuration, Bundled Fields are displayed as a field with the Text field (multi-line) type where its values are displayed as a plain text. Due to the technical limitations, it’s the only way to render this field.
Soon, your Customer Portal users will be able to easily edit their requests including Bundled Fields with the most recent information thanks to the integration with Actions for Jira Service Management.
This compatibility isn’t available yet, but it’s already on our roadmap. You can check release notes and the app’s What’s new to be up to date with the most recent app improvements.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
