Customize Request Details View with the fields presenting additional details.
With Extension for Jira Service Management you can display additional information about requests in Request Details View so that it’s easily accessible to your Customer Portal users.
The Show fields functionality allows you to select a field which presents desired information, assign it to particular request types, and display it on the Customer Portal.
By configuring the Show fields section it’s possible to display the following fields in Request Details View:
Displaying data related to Assets in Request Details View is available in the Advanced edition of the app.
To learn more about current editions of the app, refer to the Atlassian Marketplace listing.
To set configuration and decide about data that will be displayed in Request Details View, follow the below steps.
Before you start configuring, log in as a user with Jira Administrators project permissions. For more information, see Atlassian documentation.
Adding the Assets objects field in the app configuration is possible only for the Jira Service Management Premium Plan users who establish connection with Assets API. To learn about Assets API navigate to the Connect to Assets API section.
If you want to show a field in every request type, select Apply to all.
Selected fields are visible in Request Details View for the selected request types.
Fields with additional details displayed in Request Details View.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
