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Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

Documentation
FAQ
Release notes
Migration path
Integration
Last updated May 14, 2025

Display Additional Details

Customize Request Details View with the fields presenting additional details.

With Extension for Jira Service Management you can display additional information about requests in Request Details View so that it’s easily accessible to your Customer Portal users.

Show fields

The Show fields functionality allows you to select a field which presents desired information, assign it to particular request types, and display it on the Customer Portal.

Supported fields

By configuring the Show fields section it’s possible to display the following fields in Request Details View:

  • Assignee
  • Checkboxes
  • Components
  • Date (Created, Resolved, Updated)
  • Date Picker
  • Date Time Picker
  • Environment
  • Labels
  • Multi User Picker
  • Number Field
  • Priority
  • Radio Buttons
  • Resolution
  • Select List (multiple choices)
  • Select List (single choice)
  • Text Area
  • Text Field
  • Time Tracking
  • User Picker
  • Version Picker
  • Watchers
  • Epic Link
  • Sprint
  • Assets objects
App edition

Displaying data related to Assets in Request Details View is available in the Advanced edition of the app.

To learn more about current editions of the app, refer to the Atlassian Marketplace listing.

Configuration

To set configuration and decide about data that will be displayed in Request Details View, follow the below steps.

Steps

Note

Before you start configuring, log in as a user with Jira Administrators project permissions. For more information, see Atlassian documentation.

  1. Go to Project settings.
  2. Click Request details extension.
  3. Navigate to Show fields > Field and select the fields with details that you want to display.
Note

Adding the Assets objects field in the app configuration is possible only for the Jira Service Management Premium Plan users who establish connection with Assets API. To learn about Assets API navigate to the Connect to Assets API section.

  1. Go to Request types and select request types for which you want to display the selected fields.
    Tip

    If you want to show a field in every request type, select Apply to all.

  2. Click Add.
Extension for Jira Service Management - Add
Extension for Jira Service Management - Add

Result

Selected fields are visible in Request Details View for the selected request types.

Example

Fields with additional details displayed in Request Details View.

Extension for Jira Service Management - Display Jira Service Management Customer Portal custom fields
Extension for Jira Service Management - Display Jira Service Management Customer Portal custom fields
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