Display Additional Details

Customize Request Details View with the fields presenting additional details

With Extension for Jira Service Management you can make additional information about requests visible on the Customer Portal. Select a field which presents desired information, assign it to particular request types and display it on the Customer Portal.

You can display the following fields:

• Assignee
• Checkboxes
• Components
• Date (Created, Resolved, Updated)
• Date Picker
• Date Time Picker
• Environment
• Labels
• Multi User Picker
• Number Field
• Priority
• Radio Buttons
• Resolution
• Select List (multiple choices)
• Select List (single choice)
• Text Area
• Text Field
• Time Tracking
• User Picker
• Version Picker
• Watchers
• Epic Link
• Sprint

Steps

To configure display of additional request details:

1. Go to Project settings.
2. Click Request details extension.
3. Navigate to Show fields > Field and select the fields with details that you want to display.
4. Go to Request types and select request types for which you want to display the selected fields.
   Tip

   If you want to show a field in every request type, select Apply to all.

5. Click Add.

Result

Selected fields are visible in Request Details View for the selected request types.

Example

Fields with additional details displayed in Request Details View.