Learn how to customize Request Details View with data from additional fields.
You can enhance Request Details View by displaying necessary information directly to the Customer Portal users. With Show Fields it’s possible select specific fields, assign them to selected request types, and make important details easily visible to users.
By configuring the Show fields section it’s possible to display the following fields in Request Details View:
To set configuration and decide about data that will be displayed in Request Details View, follow the below steps.
Before you start configuring, log in as a user with Jira Administrators project permissions. For more information, see Atlassian documentation.
Adding the Assets objects field in the app configuration is possible only for the Jira Service Management Premium Plan users who establish connection with Assets API. To learn about Assets API navigate to the Connect to Assets API section.
If you want to show a field in every request type, select Apply to all.
Selected fields are visible in Request Details View for the selected request types.
Fields with additional details displayed in Request Details View.
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