Display Dynamic Fields

See how to display the fields which are dynamic

Dynamic Fields in Request Form

Dynamic Fields configured with the use of Customer form extension for the selected request type in your service project, are displayed at the bottom of the request form.

Follow the examples presenting how Dynamic Fields are configured and displayed when they are included in request forms:

Example

The Desktop/Laptop Support request type with the fields which are dynamic. The Due date fields is conditioned to appear if Urgency is set to Critical or High. Both Urgency and Due date are set as required.

The Time to first response metric is configured to be displayed in Request Details View for all request types.

Example

In a request form, the Urgency dynamic field is displayed at the bottom.

When Urgency is set to Critical or High, the Due date dynamic field is displayed.

Example

In Request Details View, after a request is submitted, both dynamic fields and the configured SLA metric are displayed

Dynamic Fields in Issue View

To learn about the visibility of Dynamic Fields in Issue View, follow the below steps.

Steps

1. In Issue View, click the Customer form fields button to view Dynamic Fields submitted through Customer Portal.

   

   The Dynamic Fields submitted through Customer Portal, including Bundled Fields, are displayed.

   

2. [Optional] To hide fields in the Customer form fields panel, click Hide fields.

   

3. [Optional] To hide the Customer form fields panel, click the three dots menu, then click Hide Customer form fields.

   

Result

The Dynamic Fields submitted through Customer Portal are displayed or hidden, based on your preferences.

You can edit the fields by using the Customer form fields panel.