Learn about displaying the fields which are dynamic.
Due to ongoing platform improvements, certain views presented in documentation may not fully reflect the latest in-app changes. We’re actively updating our content to match the new experience.
Dynamic Fields configured in Customer form extension for the selected request type in your service project, are displayed at the bottom of the request form.
Follow the example presenting how Dynamic Fields are configured and displayed in the Configuration, Request Form and Request Details views.
The Desktop/Laptop Support request type with the fields which are dynamic. The Due date field is conditioned to appear if Urgency is set to Critical or High. Both Urgency and Due date are set as required.
The Time to first response metric is configured to be displayed in Request Details View for all request types.
In a request form, the Urgency dynamic field is displayed at the bottom.
When Urgency is set to Critical or High, the Due date dynamic field is displayed.
In Request Details View, after a request is submitted, both dynamic fields and the configured SLA metric are displayed
The request raised through the Customer Portal which includes Dynamic Fields, is displayed in Issue View with a Customer form extension panel. The Customer form extension panel presents all Dynamic Fields configured for the particular request type.
By using the Customer form extension section in Issue View you can quickly check which fields are conditional. All the fields with added Conditions in the configuration are displayed with the Conditional field label in Issue View.
Moreover, service desk agents can edit Dynamic Fields in the Customer form extension panel.
All changes are saved and visible in Issue View and on the request form displayed to the Customer Portal users.
It’s possible to manage the visibility of Dynamic Fields data in Issue View.
The Dynamic Fields submitted through Customer Portal are displayed or hidden, based on your preferences.
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