Learn about displaying the fields which are dynamic.
Due to ongoing platform improvements, certain views presented in documentation may not fully reflect the latest in-app changes. We’re actively updating our content to match the new experience.
Dynamic Fields configured in Customer form extension for the selected request type in your space, are displayed in the panel visible at the top of the request form view.
Follow the example presenting how Dynamic Fields are configured and displayed in the Configuration and Request Form views.
In the app configuration view in Jira Dynamic Fields ale visible below the native Jira fields.
The Get IT help request type with the fields which are dynamic. The Due date (Deadline) field is conditioned to appear if Priority (Urgency) is set to Highest or High.
By raising a request form, the fields configured as dynamic appear below the non-dynamic fields.
The Urgency dynamic field is displayed at the bottom of the form to the user raising a request form.
When Urgency is set to Highest or High, the Deadline dynamic field is also displayed.
After a request is submitted, Dynamic Fields are displayed in the top panel.
The submitted request form with Dynamic Fields fields visible in the top panel.
The request raised through the Customer Portal which includes Dynamic Fields, is displayed in Issue View (which is available by navigating to View work item) with a Customer form extension panel.
The Customer form extension panel presents all Dynamic Fields configured for the particular request type.
By using the Customer form extension section in Issue View you can quickly check which fields are conditional. All the fields with added Conditions in the configuration are displayed with the Conditional field label in Issue View.
Moreover, service desk agents can edit Dynamic Fields in the Customer form extension panel.
All changes are saved and visible in Issue View and on the request form displayed to the Customer Portal users.
It’s possible to manage the visibility of Dynamic Fields data in Issue View (which is available by navigating to View work item). Check out the below steps.
The Dynamic Fields submitted through Customer Portal are displayed or hidden, based on your preferences.
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
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