Learn how search through work items using Bundled Fields data.
Extension for Jira Service Management supports JQL searching for all the work items that contain Bundled Fields. You can search for single subfields or their specific values.
Due to ongoing platform improvements, certain views presented in documentation may not fully reflect the latest in-app changes. We’re actively updating our content to match the new experience.
In the search bar, navigate to View all work items.
Once you access the Search work items view, switch to the JQL search.
Start typing the name of the Bundled Field you wish to find. The hints appear as you type.
The first part of the search phrase is the Bundled Field name, while the second is the name of the specific subfield.
Search results are displayed right away.
You can also search for subfields without their Bundled Field context. The query will look as following:
Back to App page
"Job position_subfield" is NOT EMPTY
The query will see this as a regular custom field search. However, if there’s more Bundled Fields with identically named subfields, the query will return all Bundled Fields with the searched subfield.
By using the Search work items view, you can search for the specific value of a given subfield. The following subfield types are supported:
Below, you can find examples of queries for each subfield type based on the Bundled Field entitled BF onboarding:
Text field
"BF onboarding.Text field" ~ name
Text area
"BF onboarding.Text area" ~ home address
Number
"BF onboarding.Number" < 100
Date & Time
"BF onboarding.Date time" = "2025-12-31 12:00"
Select
"BF onboarding.Select single" = "Option 1"
Multiselect
"BF onboarding.Multiselect" IN ("Option 1", "Option 2")
Checkbox
"BF onboarding.Checkbox" IN ("Option 1", "Option 2")
Radio
"BF onboarding.Radio 2" = "Option 1"
Although searching is not case sensitive, you need to provide an exact matching value in order to get the desired results.
You can easily search within Bundled Fields using only specific information stored in their subfields. For example, it’s possible to find an employee from the HR department using the following command:
"Employee information.Department" = HR
If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.
