Last updated Jul 12, 2021
General
The FAQ chapter provides a list of most common questions and answers relating to My Requests Extension for Jira Service Management app. It helps to resolve problems and uncertainties that appear while using the app.
It includes the following questions:
Configuration
- Is Approvals page available in the app?
- How can I check what JQL query is executed when I perform a search?
- Can I automatically redirect the customers to the app’s requests page?
- I can see my logo on the Requests page. Where does it come from?
Troubleshooting
- What happens if I don’t have access to the Requests page?
- How do I know when my license expires?
- Why there’s no file preview when I click on the attachment in Description?
- Why the Requests page doesn’t display requests with Issue Security Level?
