Last updated Feb 2, 2026

User scopes

Manage access to requests faster and more efficiently.

Info

Due to ongoing platform improvements, certain views presented in documentation may not fully reflect the latest in-app changes. We’re actively updating our content to match the new experience.

With User scopes you can organize users, groups and organizations which match the same preferences into many reusable presets that can be used in permission pools across th entire app.

Creating scopes

Accessing configuration

Warning

Before you start, log in as a user with the Jira Administrators global permission.

To start, access the My Requests Extension > Configuration > Scopes configuration.

Steps

Click Add new scope. Your scope will be created immediately.

Screen of creating a scope
Change the name of your scope with the Pen icon.

Note

The scope name must be unique and it can’t be longer than 60 characters. You can rename your scopes anytime.

Screen of renaming scope
Select users, groups and organizations that will be included in the scope.

Adding users to scope screen

Tip

You can select users by expanding the list. Also, you can start typing their names and the hints appear as you type.

Result

Your scope is configured and ready to be used.

Searching through scopes

You can easily find your desired scope simply by using the search bar visible in the User scopes view.

Deleting scopes

In order to delete a scope, click the Bin icon displayed next to the scope you wish to delete.

Warning

Deleting scopes can’t be undone and it may influence the app configuration.

If a selected scope has been used in the app configuration, by deleting this scope you are notified about the affected configuration. Any changes to scopes will be reflected in configured access restrictions and visible to all users included in this scope.

Using scopes

User scopes can facilitate the entire app configuration. Wherever there is access to be given, User scopes will save you plenty of time you would normally spend on manually giving permissions to users.

It’s possible to employ User scopes in:

the Settings section to quickly give or restrict access to Requests page for all the users organized in a particular scope.
the Fields configuration section to set the custom fields’ visibility. To do so, find Scopes in the filter bar and select the scope of your choice. Then easily change permissions for this scope.

Note

The same user, group or organization may be found in many User scopes. There is no limitation in terms of scopes’ content and quantity.

Need help?

If you can’t find the answer you need in our documentation, raise a support request. You can also contact us directly from within the app by clicking Contact Vendor in the bottom right corner.