Apps documentation
Issue Templates for Jira
Cloud Server/Data Center
Issue Templates for Jira

Cloud

Server/Data Center

8.x
7.x
FAQ
Release notes
Last updated Aug 27, 2020

Availability

Decide where your template should be visible.

In this tab you can configure your template’s availability. When the toggle is switched on, your template will be selectable accordingly:

  1. on the Create Issue Screen
  2. on a Request Form (in the Customer Portal)
Issue Templates for Jira - Availability
Issue Templates for Jira - Availability

For each place (whether on the Create Issue Screen or on the Customer Portal) you can specify the exact context in which your template is available. For example, it can be visible only to users from one particular group or project, to people using a specific language, etc. Expand the drop-down list by clicking the arrow and choose the conditions.

Note

The changes are saved in real-time.

Here are some examples of the availability limitations:

Name Description Example
Project Template will be available only in one project. Human Resources
Projects Categories Template will be available only for one category. HR
Issue Type Set the issue type, where your template will be available. HR Request
Screens Choose a screen, where your template is visible. Create Issue Screen
Groups Specify, which group can use a template. jira-servicedesk-users
Users Specify, who can use a template. John Armstrong
Languages Template will be available only for users speaking the chosen language. English
Info

As an administrator you have access to a range of additional availability settings. Read more about it in the Template Repository Management chapter.

Availability use case

Imagine you are working in several projects and two of your teams are located in different countries. You’d like to create a template available only for German- and Polish speakers.

Steps

  1. Create a template or use an existing one.
  2. Open your template.
  3. Go to Template Details > Availability.
  4. Switch on the toggle next to Create Issue Screen.
  5. Fill in the fields with context values.
  6. Select Polish and German in the Languages tab.
Note

If you want your template to be available on the Customer Portal, remember to switch on the toggle next to Request form.

Result

Template’s availability is limited to the specified language groups.