Follow this configuration guide and learn more about Issue Templates
Once you’ve installed Issue Templates for Jira from the Atlassian Marketplace, our app onboarding will guide you through the initial configuration.
For Jira Service Management go to a dedicated chapter.
The first step is to choose a project (repository) that will store your future templates. There’s a default project called Templates, but you can store your templates in any project. However, it is best to have a separate project for templates only.
Learn about advanced features of the template repository project in Template Repository Management.
On the second onboarding screen you can download a set of ready-to-use sample templates. You will find them later, in the Templates project (or any other project you’ve selected in the previous step). You can as well skip this step and get back to it later if needed.
Finally, the onboarding brings you to the Create a template screen, where you can start creating your own templates. You will be able to edit and configure them later, in your Templates project.
There are two basic requirements for a template to work:
If there are no templates available, the template field will not be visible.
We’ve made it easy for you, allowing you to add both in a single step on this onboarding screen.
Keep in mind that adding a post function to an existing workflow might interfere with some more complex configurations. If you are not sure how it would affect a particular project, we advise you to configure it separately later on. You’ll find it all explained in the next sections.
If you can’t find the answer you need in our documentation, raise a support request.