Version 3.x

Version 3.16.3 (Nov 30, 2021)

Improvements

• Added support for requests without status category. From this version, they are displayed after selecting the criteria: Open requests.

Fixes

• Incorrect JQL when filtering requests with NOT IN.

Version 3.16.2 (Sep 23, 2021)

Minor Bugfix.

Version 3.16.1 (Sep 17, 2021)

Fixes

• When the export setting is set to 0, the export button still appears on the Approvals page.
• From version 3.15, the export button is not visible to the customer and agent on the requests page. It’s visible only for administrators.

Version 3.16.0 (Sep 3, 2021)

Improvements

• “Scopes” section has been added where Jira administrators can configure and manage user scopes
• “General configuration” section changed its name to “Visibility”
• My Requests Extension is now compatible with Jira 8.19

Fixes

• “Open” and “Closed” criteria now show results based on status category instead of resolution
• Statuses are now displayed in correct colors
• Disappearing groups in the “Filters management” section which couldn’t be saved now work as intended

Version 3.15 (Aug 26, 2021)

Improvements

• Support for Insight Objects as criteria. Remember to enabling Insight custom fields on Customer Portals. Here you can find instructions on how to do it.
• Support for Bundled Fields as a column and criteria. This custom field is provided by Extension for Jira Service Management.
• Compatibility with Jira 8.18 / Jira Service Management 4.18 has been added
• If one of the following configuration is enabled: redirection from the default Request page or hide a standard link, we remove the number that is normally displayed on the Requests link and on the button because it confuses customers
• We’ve expanded the search capabilities in text criteria. There are currently 4 options available: include, exclude, is empty, is not empty.

Fixes

• Two scrollbars on the My Requests page when the Theme Extension app is enabled.
• After changing the project key, the icons for Request Types are not visible. Components in criteria are also not visible.
• Problems with a Status criteria when are differences between portalId and serviceDeskId.

Version 3.14 (Jun 15, 2021)

Improvements

• Support for Assignee as a criteria
• Support for fields from Decadis (Jira Workflow Toolbox and sumUp for Jira) as columns

Version 3.13 (May 21, 2021)

Improvements

• Add support for Vote (as column)
• Add support for URL link custom field (as column and criteria)
• Add support for custom field from the Teamworkx Issue Picker app (as column and criteria)
• Add support for custom field from the CRM for Jira app (CRM Company type as column)
• Possibility of folding the side panel with filters

Fixes

• After selecting a value for Fix Version or Affected Version, the user sees a blank page
• The security level is not respected when the ticket is shared with an organization

Version 3.12 (Apr 28, 2021)

Improvements

• Columns: add support for Teamworkx Issue Picker custom field
• Criteria: add support for custom script fields from ScriptRunner

Fixes

• The saved filter does not respect the value for the Component field
• The renamed status (per request type) does not appear in the criteria
• Problem with displaying options from select custom field when it has contexts set

Version 3.11 (Apr 16, 2021)

Improvements

• Columns and Criteria: Support for Issue(s) Picker field provided by Script Runner.

Version 3.10 (Mar 26, 2021)

Improvements

• Support for new custom fields in the Criteria: Cascading Select, Issue Links, Resolution
• Possibility to search by multiple Issue Keys at the same time

Fixes

• Invalid JQL for searching in text fields with OR
• Problem with filtering Select List in the Criteria
• Special characters in the search cause an error on the Requests page

Version 3.9 (Jan 13, 2021)

Improvements

• New tab in the General configuration: Table settings. It allows defining if icons for Priority and Customer Request Type are displayed with labels
• New tab in the General configuration: Export. It allows defining how many requests can be export to .csv file (by default: 1000).

Fixes

• JQL expression is not saved for default filter

Version 3.8 (Nov 23, 2020)

Improvements

• The consistency of the navigation bar with Jira Service Management design
• Compatibility with Translation app: option Change language is available in the dropdown if the user is on the Requests page
• Compatibility with Extension app: links to external resources can be displayed in the top navigation

Fixes

• Issue Links column is trying to generate URL link to the service desk requests, also if it is an issue from business or software projects.

Version 3.7 (Oct 12, 2020)

Features

• Add possibility to define who can save and share default and users filters. The new configuration, called Filters management, has been added to the global administration.

Improvements

• Standardizing the way of displaying SLAs with the changes introduced in Extension for Jira Service Desk app (version 6.9.4).

Fixes

• The calendar is displayed beyond the iframe on the Requests page.
• Translations for Priority and Resolution fields don’t work.
• The Requests page doesn’t open in the IE11 browser. This problem occurs for Jira 7.13.
• Users who do not have “Create Issue” permission in the project cannot filter Requests by that project.
• It was discovered an SQL injection vulnerability in My Requests REST endpoint.

Version 3.6 (Aug 6, 2020)

Improvements

• Possibility to add links to the shared filters to the navigation bar
• Automatic Fix Version/s criteria narrowing based on selected projects

Fixes

• Special characters in the Request Type names prevent translation of mapped statuses.
• Filtering in the Approvers field does not work.
• The mapped status for the customer is not translated on the Requests page.

Version 3.5 (Jul 22, 2020)

Improvements

• Support for single and multi user picker custom fields in Columns and Criteria
• Support for Epic Link in Columns and Criteria - Sorting (ASC / DESC) is saved in the filter.
• After clicking on Requests link in the drop-down menu, customer is redirected to the first available filter (by default: All Requests).

Fixes

• Sub-tasks are presented in the Linked Issues column.
• The Requests page is refreshing when the request opens in the new tab (using ctrl + click).
• The plain text is displayed in the single and multi line text custom fields despite using wiki style renderer in these fields.
• In the criteria for Priority and Components drop-down values are missing when the project key has been changed.
• Request Types, translated by Translation for Jira Service Management app, don’t appear in the Type criteria.
• Filtering requests using criteria causes changes in the browser’s history.
• Customer, who doesn’t belong to any Jira group, can’t share filters with others.

Version 3.4 (May 27, 2020)

Improvements

• Support for Comment and Linked issues in the criteria
• New Get Help page

Version 3.3 (May 18, 2020)

Improvements

• Support for Component/s in the criteria
• Support for SLA PowerBox app and Rich Text custom field from Extension app in the column

Fixes

• Problem with filtering requests on the Approvals page after being on My Requests page previously.
• Values from Elements Connect custom field don’t display on My Requests page for Customers.

Version 3.2 (Feb 12, 2020)

Compatibility with Jira 8.7 has been added.

Features

• Export requests to CSV with possibility to select a delimiter.
• Column for: Insight Referenced Objects (single & multiple) and Label custom field.
• Criteria for: Reporter and Label custom field.

Fixes

• The app can’t be enabled after restart Jira.

Version 3.1 (Jan 16, 2020)

The following improvements have been made:

• Add support in criteria for: Priority, Text Field (read-only), Date Field, Number Field, Fix Version, Affects Version, Labels.
• Add support in columns for: Text Field (read-only), Number Field, Labels.
• Change format of displaying SLA in the table.

Minor bugs have been fixed.

Version 3.0 (Nov 13, 2019)

Improvements

• Criteria section which allows to configure additional criteria on the Requests page. Supported custom field types: text field, check box, radio button, single select.
• New Approvals page (which can replace standard Approvals).
• Support for Tempo Account and nFeed custom fields, and time tracking (Time Spent, Original Estimate, Remaining Estimate, Original Estimate (sum), Remaining Estimate (sum)).
• Possibility to select Organizations (not only Jira groups) in the columns and criteria visibility.
• Possibility to restrict access to the My Requests Extension app to chosen Organizations, Jira groups, and users.
• Possibility to define Default filters by Jira administrator and share them with all or only with selected organizations / Jira groups / users. Customers can also share their filters (with organizations or Jira groups).
• Jira administrator can hide standard links to requests pages and present in the drop down menu only links to app pages.
• Get help section in the global configuration
• Internationalization

Fixes

• Problem with displaying correct names of Request Types and Statuses.
• Full screen option is not available on Internet Explorer browser.