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Extension for Jira Service Management
Cloud Data Center
Documentation
FAQ
Release notes
Migration path
Integration
logoBack to App page
Extension for Jira Service Management
Cloud Data Center
Documentation
FAQ
Release notes
Migration path
Integration
Last updated Mar 24, 2026

Supported fields

Learn about system and custom fields that can be used with the app.

Here you can read about the fields which are supported by Extension for Jira Service Management and relate to the Dynamic Forms feature.

Fields in company-managed spaces

The supported fields which are presented in the tables below, refer to company-managed spaces.

System fields

Field type Support
Affected Version(s)
Attachment
Component(s)
Description
Due Date
Environment
Fix Version(s)
Labels
Priority
Summary
Note
  • The Summary field can be used in your Dynamic Form only if it’s set as hidden. To learn more about the configuration of this field, navigate to the Add Dynamic Fields section.
  • Once you add new options to the Labels field which is set as dynamic, those options may not be visible within Dynamic Form right away due to Jira API limitations. You can display them once the sync process completes which may take up to 15 minutes.

Custom fields

Custom field type Support
Assets objects*
Checkboxes
Date Picker
Date Time Picker
Labels
Number Field
Radio Buttons
Select List (cascading)
Select List (multiple choices)
Select List (single choice)
Text Field (multi-line)
Text Field (single line)
URL Field
User Picker (multiple users)
User Picker (single user)

*To use Assets objects it’s required to upgrade to the Premium Plan and establish your connection with the Assets API. To learn more, navigate to the Connect to Assets API section.

Note
  • The Text Field name is variable. By accessing Settings > Issues and navigating to Custom fields the configuration of text fields can be found under the following names: Paragraph (supports rich text) and Short text (plain text only).
  • By using Text Field (single line) and Text Field (multi-line) as Dynamic Field it’s possible to validate the field text based on complex criteria to match common text patterns like phone numbers and IP addresses thanks to the app’s Regex validator. To learn more about this feature, navigate to Configure Validators.
Warning

Due to current Jira Cloud limitations, the User Picker (single user) and User Picker (multiple users) fields work in Dynamic Forms with some restrictions. For customers, anonymous users, and unlicensed users from Jira Service Management, the Customer sharing permissions are not respected.

Extension for Jira Service Management - Not respected permissions
Extension for Jira Service Management - Not respected permissions

As a result, such customers and users:

  • can display all customers across the instance, regardless of the organization settings.
  • can display all customers across the instance and any user within the entire Jira instance, provided that their global User Picker permissions are granted.

By using the User Picker (single user) and User Picker (multiple users) fields in Dynamic Forms, it’s possible to search for users respecting Space permissions only.

Need help?

If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.

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