Apps documentation
Extension for Jira Service Management
Cloud Server/Data Center
Extension for Jira Service Management

Cloud

Server/Data Center

Documentation
FAQ
Release notes
Articles & Videos
Last updated Jul 9, 2024

Supported Fields

Here you can read about the fields which are supported by Extension for Jira Service Management and relate to the Dynamic Forms feature.

Fields in company-managed projects

The supported fields which are presented in the tables below, refer to company-managed projects.

System fields

Field type Support
Summary
Description
Priority
Due Date
Component(s)
Fix Version(s)
Affected Version(s)
Environment
Attachment
Labels
Note

The Summary field can be used in your Dynamic Form only if it’s set as hidden. To learn more about the configuration of this field, navigate to the Add Dynamic Fields section.

Custom fields

Custom field type Support
Text Field (single line)
Text Field (multi-line)
Date Picker
Date Time Picker
Number Field
Select List (single choice)
Select List (multiple choices)
Select List (cascading)
User Picker (single user)
User Picker (multiple users)
Checkboxes
Radio Buttons
URL Field
External asset platform
Labels
Assets objects*

*Bear in mind that in order to use Assets objects it’s required to upgrade to the Premium Plan and establish your connection with the Assets API. To learn more, navigate to the Connect to Assets API section.

Note
  • The Text Field name is variable. By accessing Settings > Issues and navigating to Custom fields the configuration of text fields can be found under the following names: Paragraph (supports rich text) and Short text (plain text only).
  • By using the Text Field (multi-line) as Dynamic Field it’s not possible to customize and format texts. Currently, the text format editor which makes the field fully operational, isn’t supported by the app. However, this feature is already included in our backlog.
Warning

Due to current Jira Cloud limitations, the User Picker (single user) and User Picker (multiple users) fields work in Dynamic Forms with some restrictions. For customers and unlicensed users, the Customer sharing permissions and the Browse Users and Groups global permission are not respected.

By using the User Picker (single user) and User Picker (multiple users) fields in Dynamic Forms, it’s possible to search only for users respecting Project permissions.

Need help?

If you can’t find the answer you need in our documentation, raise a support request. Include as much information as possible to help our support team resolve your issue faster.