Apply template with REST API

With Issue Templates for Jira you’re not limited to using a template with Jira only. You can also use external software to trigger different events in Jira and apply a template immediately.

With this feature you can:

• Connect this function with Zapier, Jenkins, or Bitbucket for example, to automatically create an issue and apply a template with data from a received e-mail.
• Use templates from Jira Automation and apply them to an issue in any moment on any action in automation.
• Synchronize it with Requirements and Test Management for Jira , so when a user creates an issue with a specific status a selected template can be applied and values filled.

Configuration - Generate a token

To connect Issue Templates with external software to use API, you need to generate a token.

1. Go to Api Tokens tab in the configuration of Issue Templates (Apps>Issue Templates>Configuration>API Tokens).

2. Click Generate token.

   

3. Type in a label, that will be used to identify tokens, and select a specific user selected from the list.

   

4. A token will be generated for this user.

   

Configuration - REST API

Follow these steps to configure REST API (with Postman as an example).

1. Use an API platform.

2. Paste the API URL:

   • EU data residency - https://itc-eu.deviniti.com/public/api/apply-template
   • US and Global data residency - https://itc-us.deviniti.com/public/api/apply-template

3. Place the token in the Authorization header as a bearer.

4. Add application/json value to the Content-Type header.

   

5. Add the following code to the body:

{
    "issueId": "27831",
    "templateId": "TM-1"
}

6. Click send.

   

Configuration - REST API in Jira Automation

This example shows how to use REST API in Jira Automation.

You can use the Send web request trigger instead of issue property to apply a template with this feature.

To configure this rule you need to:

1. Paste the app URL ${baseURL}/public/api/apply-template.
2. Paste the previously generated authentication token.
3. Paste the body with the template and current issue filled (you can use smart value to get the current issue).

Result