Global configuration page offers a few tabs that will help you configure necessary options in Issue Templates for Jira:
Template repository is a project that stores your templates. You can either create a separate project for your templates or use one of your existing projects to store them. The Repository tab lists all projects that are set as repositories.
See the Repository chapter for details.
This is a configuration tab for scopes. A scope lets you decide which fields are copied from a template to an issue that is created based on this template. It’s used during the process of creating new issues or applying a template to an existing issue. With a scope you can set which optional fields are copied.
See the Template scope chapter for details.
This tab allows you to configure variables. Variables are placeholders in a template that are filled with actual values supplied by the system where each variable refers to a specific field of the JIRA instance while the issue is being created.
See the Static variables and Dynamic variables chapters for details.
Visibilty settings allow Jira admin to specify who will be able to see the elements of the Issue Templates Cloud interface, such as Create from template, Apply template and Recreate issue.
All three options are visible for everyone by default. To disable it, follow the steps below.
Options are restricted according to the visibility settings.
With Issue Templates for Jira you can use external software to trigger different events in Jira and apply a template immediately.
See the API Tokens chapter for details.
This tab informs you what kind of data we collect. You can disable collecting data by turning the toggle off.
There are following options to enable/disable in this tab:
Customer portal templates toggle. Turn the toggle on to apply values from a template in a customer portal created issue. See Jira Service Management for details.
Templates applied by marketplace apps. Turn the toggle on to enable marketplace apps to apply templates. It’s used to import issues to Jira with other apps and apply a template on these issues.
A template is applied by setting it in the template custom field. By importing an issue to Jira with an external tool you can choose a template using the template custom field. Once the toggle is turned on, apply template works.
You can use a connector app that creates Jira tickets with a template field set in the template that will be applied based on the issue ID of our template (check Atlassian documentation to find out the issue ID). Once the issue is created, template values are applied.
This section informs what region your data is stored in. For more details, see Security statement.
