- Global configuration
- Template configuration
- Template scope
- Manage templates
- Supported fields
- Using templates
- Create issue from template
- Create issue structures
- Apply template to existing issue
- Recreate issue
- Use template custom field on issue create screen
- Default templates
- Direct link
- JQL searchers
- App Integrations
- Team-managed projects
- Jira Software
- Jira Service Management
- Advanced Roadmaps
- Issue Checklist for Jira
- Legacy automation action
- REST API
- Create issue and apply template with Jira REST API
Global configuration page offers a few tabs that will help you configure necessary options in Issue Templates for Jira:
Templates repository is a regular Jira project in which all issues automatically become templates.
See the Repository chapter for details.
All three options are visible for everyone by default. To disable it, follow the steps below.
- Navigate to Jira Settings > Manage apps.
- In Issue Templates for Jira section, select Configuration.
- Open Visibility tab.
- Set visibility of UI elements:
- Visible for every user
- Visible only for specified user groups
- Hidden for all users
Options are restricted according to the visibility settings.
With Issue Templates for Jira you can use external software to trigger different events in Jira and apply a template immediately.
See the API Tokens chapter for details.
There are following options to enable/disable in this tab:
Customer portal templates toggle. Turn the toggle on to apply values from a template in a customer portal created issue. See Jira Service Management for details.
Templates applied by marketplace apps. Turn the toggle on to enable marketplace apps to apply templates. It’s used to import issues to Jira with other apps and apply a template on these issues.
A template is applied by setting it in the template custom field. By importing an issue to Jira with an external tool you can choose a template using the template custom field. Once the toggle is turned on, apply template works.Example
You can use a connector app that creates Jira tickets with a template field set in the template that will be applied based on the issue ID of our template (check Atlassian documentation to find out the issue ID). Once the issue is created, template values are applied.
This section informs what region your data is stored in. For more details, see Security statement.