Create group

This section provides information on how to create a Queues group.

Steps

1. Click + Add.

2. Click Group.

   

3. Provide a name for your group.

   Tip

   Customize your queue or group name by adding an emoji. There are several ways you can do it:

   • Access emojis through the right mouse button using the Emoji option (on Windows).
   • Use the Windows logo key + period (.) combination (on Windows).
   • Use the Fn + E combination (on Mac).
   • Use an external emoji copy tool.

4. Click + to select queues for your group.

   

The Add queues to group dialog will show up.

5. Use drag and drop to add queues to a particular group and click Ok to confirm your selection.

   Note

   To move a queue or group from the right column to the left column, first hover the mouse over that element (either a group or individual queue). When relocating elements between columns, please observe the blue line, as it assists you in accurately positioning the specific queue or group. A red line indicates that the element cannot be positioned in the desired location.

   

   Note

   1. The Add queues to group screen is split into two columns:

   • Left, containing newly created group to which you can add queues and queues groups.
   • Right, Available queues, where all available queues and queues groups in the structure are located. A newly created group is displayed as a blue label with a bolded name; other groups will have their names bolded as well.

   2. Queues included on the left column can be rearranged directly on the tree structure in the order of your liking, with the drag and drop functionality. The same applies to other queues and groups on the right column.

6. Click Save.

   

Result

The new group is added to the list.

Create subgroup

You can create subgroups to organize your queues and create a multilevel group structure.

Steps

1. Create a new group.

2. Go to the Queues panel and click on the three dots menu next to the name of the group to which you want to add a subgroup.

3. Click Edit group.

   

4. Click Pencil to bring Add queues to group dialog.

   

5. Drag the newly created subgroup onto the already created group with the drag and drop.

   Note

   To move a subgroup from the right column to the left column, first hover the mouse over that element. When relocating elements between columns, please observe the blue line, as it assists you in accurately positioning the specific queue or group. A red line indicates that the element cannot be positioned in the desired location.

   

6. Click Ok to confirm the changes.

   

7. Click Save.

   

Result

A newly created group was nested as a subgroup.