Apps documentation
Queues for Jira Service Management
Cloud Server/Data Center
Queues for Jira Service Management

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Server/Data Center

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Last updated Jan 2, 2024

Creating group

This section provides information on how to create a group of queues.

Warning

Before you start, log in as a user with the Jira Administrators global permission or make sure you have a permission to configure queues.

Steps

  1. Click + Add.

  2. Click Group.

    Jira team task management
    Create queues in the Queues for Jira Service Management app

  3. Provide a name for your group.

    Tip

    Customize your queue or group name by adding an emoji. There are several ways you can do it:

    • Access emojis through the right mouse button using the Emoji option (on Windows).
    • Use the Windows logo key + period (.) combination (on Windows).
    • Use the Fn + E combination (on Mac).
    • Use an external emoji copy tool.

  4. Click + to select queues for your group.

    Jira team task management
    Create queues in the Queues for Jira Service Management app

The Add queues to group dialog will show up.

  1. Use drag and drop to add queues to a particular group and click Ok to confirm your selection.

    Note

    To move a queue or group from the right column to the left column, first hover the mouse over that element (either a group or individual queue). When relocating elements between columns, please observe the blue line, as it assists you in accurately positioning the specific queue or group. A red line indicates that the element cannot be positioned in the desired location.

    Jira team task management
    Create queues in the Queues for Jira Service Management app

    Note
    1. The Add queues to group screen is split into two columns:
    • Left, containing newly created group to which you can add queues and queues groups.
    • Right, Available queues, where all available queues and queues groups in the structure are located. A newly created group is displayed as a blue label with a bolded name; other groups will have their names bolded as well.
    1. Queues included on the left column can be rearranged directly on the tree structure in the order of your liking, with the drag and drop functionality. The same applies to other queues and groups on the right column.
  2. Click Save.

    Jira team task management
    Create queues in the Queues for Jira Service Management app

Result

The new group is added to the list.

Create subgroup

You can create subgroups to organize your queues and create a multilevel group structure.

Note

In case you already created an advanced structure of your groups with queues, you can rearrange the subgroups using the Enable reorder option on the main Queues for JSM panel.

Steps

  1. Create a new group.

  2. Go to the Queues for JSM panel and click on the three dots menu next to the name of the group to which you want to add a subgroup.

  3. Click Edit group.

    Jira team task management
    Create queues in the Queues for Jira Service Management app

  4. Click Pencil to bring Add queues to group dialog.

    Jira team task management
    Create queues in the Queues for Jira Service Management app

  5. Drag the newly created subgroup onto the already created group with the drag and drop.

    Note

    To move a subgroup from the right column to the left column, first hover the mouse over that element. When relocating elements between columns, please observe the blue line, as it assists you in accurately positioning the specific queue or group. A red line indicates that the element cannot be positioned in the desired location.

    Jira team task management
    Create queues in the Queues for Jira Service Management app
  6. Click Ok to confirm the changes.

    Jira team task management
    Create queues in the Queues for Jira Service Management app

  7. Click Save.

    Jira team task management
    Create queues in the Queues for Jira Service Management app

Result

A newly created group was nested as a subgroup.

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