Dynamic Forms overview

Learn about Dynamic Forms and their capabilities.

Dynamic Forms are request forms in Jira Service Management that adapt in real time, so users only see what’s relevant in the particular context.

With the Extension app, by configuring fields that display dynamically thanks to conditional logic, instead of showing every possible field at once, the form displays only information necessary for the particular user that fills in the form.

This feature makes the process raising and resolving requests intuitive as well as effortless.

What you can do with Dynamic Forms

By using the Dynamic Forms functionality, you can:

• Add Dynamic Fields that appear or hide in response to the user’s input or group membership.
• Set conditions that affect the field behavior based on the user input in a previous field.
• Configure validators that make fields required or check that information is entered correctly before submission.
• Guide users with help text and translations to make forms accessible and understandable in different languages.
• Control display of Dynamic Fields in a request form, Request Details View and Issue View.

How Dynamic Forms work

It’s possible to create Dynamic Forms specific to particular request types. By making fields dynamic, you can configure one form to address many cases applicable for different users. Let’s say a user is submitting an IT request:

• If they choose Hardware issue, the form asks for details like the type of device or its model number.
• If they choose Software issue, the form instead asks about the system name or version.

The form adjusts automatically, so each user only sees questions that are relevant to their situation. This keeps the form shorter and easier to complete.

Additional materials

• A Guide to Forms & Dynamic Forms in Jira Service Management
• Are there any differences between Dynamic Forms set in the Extension app and Forms set in Jira?