Apps documentation
Queues for Jira Service Management
Cloud Server/Data Center
Queues for Jira Service Management

Cloud

Server/Data Center

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FAQ
Release notes
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Last updated Apr 16, 2024

Version 3.x

18 April, 2024

Improvements

  • Personal preferences panel with toggles for Preview issue in modal and Flag issues features.
  • Switching from Preview issue in modal to Full screen issue display.
  • Marking issues using flags.
  • Possibility to increase the number of issues displayed on one page.
  • Quick guide for everyone.

Fixes

  • Minor bugfixes.

2 April, 2024

Improvements

  • Minor technical changes.

8 March, 2024

Improvements

  • Possibility to add a queue to Favorites.
  • Issue search engine.
  • Improved performance of issue counting in the queue.
  • Possibility to select an issue in a queue.
  • Improved information in empty states.

Fixes

  • Minor bugfixes.

5 Feb, 2024

Improvements

  • Search engine for queues in the sidebar.
  • Improved user experience in quick filters.

15 Jan, 2024

Fixes

  • Minor bugfixes.

22 Dec, 2023

Fixes

  • Minor bugfixes.

19 Dec, 2023

Improvements

  • Ability to select an individual user in Visibility in a queue configuration.
  • Issue modal on a click.
  • Possibility to hide the sidebar.
  • A new way to display SLA.

Fixes

  • Minor bugfixes.

20 Nov, 2023

Improvements

  • Welcome screen.
  • New layout of tools in the app.

13 Nov, 2023

Improvements

  • Possibility to edit the Assignee field in the queue view.

Fixes

  • Minor bugfixes.

17 Oct, 2023

Fixes

  • Minor bugfixes.

2 Oct, 2023

Improvements

  • Ability to change the application name.
  • Headers at each screen.
  • Possibility to open the queue in a new tab.
  • Easier return to a specific queue.

Fixes

  • Minor bugfixes.

11 May, 2023

Fixes

  • Problems with queues management.
  • Problems with adding columns to queues.
  • Incorrect queues import.

24 Mar, 2023

Improvements

  • Support for the new “Group rename” Jira feature.

8 Feb, 2023

Fixes

  • The Issue Type icons don’t display on the Chrome and Firefox browsers properly.
  • An error while importing Queues from a file by using drag and drop.
  • Clock settings don’t work as intended.
  • Minor bugfixes.

2 Jan, 2023

Improvements

  • The ticket count displayed next to a queue has a larger range.

Fixes

  • The first column can’t be deleted.
  • The Request Type column shows outdated values.

12 Oct, 2022

Features

  • Creating a multi-level group structure will help you better organize a large number of queues, thanks to which users will save time looking for specific queues.

Improvements

  • Reduce the effort in creating queues groups with a more intuitive Create group screen (replaced Edit queues groups screen).
  • Better access to queues in a group by preserving the expanded / collapsed state per user.
  • Enhanced management of queue groups.

Version 2.x

17 Aug, 2022

Improvements

  • Avoid the hassle of writing complicated queries in the queue configuration by keeping your JQL in the lines.
  • Removed the risk of overwriting the queue configuration when two administrators edit it simultaneously.
  • Simplified access to queue sharing by adding a unique URL.

Fixes

  • If you click outside the window, the Date Settings and Import Queues dialogs will close without warning.
  • Team-managed projects are causing Statuses in filters to duplicate.
  • The file cannot be imported when it contains a newline character.

6 Jul, 2022

Fixes

  • The Unsupported custom field warning is displayed when a custom field added to issues column is deleted.
  • Incorrect time zone displays if the local time visibility is set to Only you.
  • The Visible to groups field is case-sensitive.
  • The checkbox under the Date Settings is cropped on the left.
  • Redirection to the Issue Navigator view does not contain additional, applied filters in the queue.

9 Jun, 2022

Improvements

  • Product improvement program.
  • Displaying the Epic link field in the same way as in the Issue Navigator.
  • Support for the Insight app field.

Fixes

  • Too long JQL value in queue configuration causes the Queue malfunction.
  • Invalid prompting in Issues to show (JQL) in Queue configuration, while using ORDER BY operator.
  • Editing JQL in the Issues to show configuration option clears the filters in the queue view.
  • Incorrect JQL operation in the Issues to show option while using the OR operator.

9 Mar, 2022

Improvements

  • Increasing the refresh rate of the current queue and queue list when the browser tab is not visible to improve performance.

Fixes

  • The Queues page does not load when the configuration has missing properties.
  • Queue’s issues count does not reset after 5 minutes from the last queues page view.

3 Mar, 2022

Improvements

  • Improvements in configuration of existing queue filters - saved filters available in all browsers and sessions.
  • Compatibility with Jira 8.22 version.

6 Dec, 2019

Features

Improvements

  • Added support for wiki style renderer in fields: description, environment, Text Field (multi), Text Field (single).
  • Display URL Field as clickable link.

28 Oct, 2019

Features

  • Filter feature - users can now filter the queue using filter buttons, in the first release you can choose to filter by Status and custom field of option type, e.g. Single Select

Improvements

  • Fixed problems with Issue Navigator link which contained ‘&’ character in JQL
  • Changed the display style of Status column
  • Link to user’s profile should use user name instead of user key
  • Linked issues and subtask links will use strikethrough style if they are in ‘done’ status

14 Mar, 2019

Improvements

  • Select whether the app’s link should be displayed at the global navigation or under a project sidebar.
  • Name of the app’s link changed to Deviniti queues.
  • You can change the default name of the app’s link in the app’s configuration.

5 Mar, 2019

Features

21 Mar, 2018

Improvements

  • Portuguese translation has been added.

22 Feb, 2018

Features

11 Jan, 2018

Improvements

  • German and Polish translations have been added.

11 Nov, 2017

Features