How to configure global SLAs in Jira & JSM with less admin work
Tired of juggling SLA setups across projects? In around 60 minutes, we’ll show you how to configure and manage SLAs in Jira and JSM in 3 steps.
You’ll learn how to maintain SLA compliance without drowning in manual work. Expect practical tips and real-life examples.
Agenda
- Why managing SLAs in Jira can get messy?
- Defining smart SLA objectives
- Building a robust SLA logic
- Applying SLA rules in practice
HOSTS
Senior Product Manager of SLA Time Management app at Deviniti. Marta discovers and solves Deviniti customers problems worldwide to keep teams on time.
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Sneak peek
Dive deeper into the talking points
Why managing SLAs in Jira can get messy?
Discover the most common SLA pitfalls: manual holiday setup, repetitive edits across projects or inflexible SLA configuration.
SLA objectives and choosing the right method
Start by aligning your SLA goals with team workflows and business needs—this will help you choose between native JSM features or added tools
Building a robust SLA logic
Learn how to design and write down your SLA logic wisely —from configuring goals to defining start/pause/stop conditions and filtering with JQL.
Applying SLA rules in practice
We’ll walk you through a practical comparison of native Jira features versus third-party tools—and how each performs when the pressure is on.
FAQ
Have questions? We have the answers
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Who is hosting the webinar?
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Who should attend this webinar?
Jira admins, IT support leads, system administrator, customer support managers — anyone who configures and manages SLAs.
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Will there be a Q&A session?
Yes—about 10 minutes live. Ask in chat and we’ll answer on air.
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How can I ask questions during the webinar?
Post your questions in the webinar chat box anytime; we’ll queue them for Q&A.
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How long is the webinar?
The webinar will last approximately 1 hour, including the Q&A session.