Cost-smart Atlassian license management and license renewals
Get partner pricing, single-invoice license management, and proactive license renewals across all products. We forecast usage, align editions, and run license renewals for Jira, Confluence, and JSM.
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FAQ
Have questions? We have the answers
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What are the main differences between Server and Cloud licenses?
Cloud licenses are subscriptions hosted in the Atlassian infrastructure, and Server licenses are hosted in the Client’s infrastructure.
Therefore, the advantage of Cloud is the reduction of costs related to tool administration because Atlassian hosts, sets up, secures, and protects the Cloud environment for us. Additionally, the version upgrade for the Cloud license is also made by Atlassian.
In addition, Cloud is available in annual (size thresholds) and monthly payments (payment per single user), as well as various plans depending on functional needs and capacity that affect a particular Jira license cost.
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How do the individual Cloud plans differ?
The individual Jira Cloud license plans differ from each other by:
– the number of users available
– capacity
– support
– and available functionalities -
Can I extend (upgrade) my licenses?
Yes, it is possible to increase the number of Atlassian licenses you have.
However, remember that when expanding the master license, you also need to increase the size of the plugins to keep them functional.
For Atlassian Server licenses, it is best to increase the number of users as close as possible to the end of the support period. The price is calculated proportionally for the time remaining until the end of the subscription.
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Can I downgrade my licenses?
Yes, it is possible to reduce the number of licenses you have.
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Can I align the end of the support date for all licenses?
For Server and Data Center licenses, this date alignment can be done as part of a transaction, for example, when renewing.
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Do I have to buy a plugin for all users?
According to Atlassian’s policy, plugins must be purchased at least in the same size as the main license to work (if you have several Jira users on one instance, the plugin must match the size of the largest one). So, it is necessary to buy a plugin for all users.
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Can I pay for a single user?
Per-user payment is only available for monthly Atlassian Cloud licenses. For Server, Data Center, and annual Cloud licenses, there are size thresholds set by Atlassian, and it is not possible to increase a given threshold by a single user. Atlassian license cost per user (including Jira) may be calculated considering the number of users and a chosen license plan.
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What is Atlassian Access?
An Atlassian Access subscription enables centralized security and governance across all your Atlassian cloud products. Gain peace of mind with enterprise-grade security controls, including:
– SAML single sign-on (SSO)
– User provisioning (SCIM)
– Active Directory sync
– Organization audit log
– Organization insights
– Enforced 2FA -
In what size do I need to buy Atlassian Access?
In Atlassian Access, a paid account is any domain-managed account that has access to Jira Software, Jira Work Management, Confluence, Bitbucket, Jira Service Management (agents only), or Trello. When a user has access (even for free) to any of these products, they are chargeable.