Choose a comprehensive IT service management tool
Streamline your IT operations and deliver exceptional customer and employee service with Freshservice. Use this ITSM tool and manage all IT issues efficiently.
Problems
What are the biggest IT-related challenges in your company?
Lack of visibility and control over IT assets
Without a proper dose of control over the inventory, following assets’ lifecycles and managing them properly is challenging. There may also be problems with maintaining materials up-to-date or making replacement decisions. Moreover, there is a higher compliance and security risk.
Ineffective feedback management
User feedback is essential to best meet their expectations. Analyzing the obtained results should be as important to you as the survey process itself. Without a good platform for these purposes, effective and periodic collection of the voice of the people can be very time-consuming.
Separate CRM, CX, and ITSM platforms
It is challenging to gather fragmented data from various silos and gain a comprehensive overview of a customer. Thus, it may be hard to understand customers’ behavior or pain points and adjust your actions accordingly. Connecting these aspects may be the first step to a seamless workflow and customer satisfaction boost.
Solution
IT service command center
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Freshservice
One platform to cover it all
Freshservice is a comprehensive tool that combines ITSM, ITAM, ITOM, and project management processes in one place. Easy to set up and even easier-to-use platform that offers a real-time overview of the whole infrastructure, streamlining processes between IT and other departments as well as quick incident management! It covers all the bases.
Clients confirming our quality
Benefits & Features
Why should Freshservice be your choice?
Meet Freddy
A virtual agent, AI-based solution, Freddy can provide your customer with support 24/7. Solutions are delivered in minutes, freeing your team to focus on the tougher nuts to crack.
No-code solution, fast time-to-value
The tool is valuable for employees and the business as it is easy to deploy and increases productivity without massive initial investment. There is no need to hire additional experts with exceptional technological knowledge. Th simple UI and easy-to-use portal made it easy to adopt across the organization. Get to work quickly with the familiar keyboard shortcuts in Freshservice, which are similar to Google’s.
Third-party app automation
Repetitive requests like user and VMs provisioning and deprovisioning, or password resets, can be automated with the graphical workflow automator.
Highly adaptive and intuitive tool
It is designed so that anyone can easily use it. There is no need for a lengthy implementation process to start working with the tool. In addition, you can customize the customer portal to reflect your brand visually.
SaaS management
SaaS management allows IT teams to have control and optimize SaaS applications directly within their service management solution. Your IT team can achieve a deep understanding of their SaaS inventory and make informed decisions to optimize usage through actionable insights within their asset and service management environments.
Comprehensive Freshworks Ecosystem
With Freshworks tools you can gain an in-depth and seamless overview of your customer base. Integrate them and get to know your clients inside and out! Cover communication issues with Freshdesk, sales practices thanks to Freshsales, and IT services with the assistance of Freshservice.
See Freshservice in action
Schedule a free demo and get to know all Freshservice implementation benefits.
Use cases
How can Freshservice support your company in ITSM?
Process
How do we work?
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Step 1
Introduction call
Introduction call
Let’s cover all your needs and check if Freshservice is what you are looking for. If you would be interested in cooperation we will schedule another call and plan the next activities.
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Step 2
Analysis
Analysis
We will analyze the daily challenges of your company and prepare solutions tailored perfectly for your team. We will also set the schedule of implementation and training. Moreover, we can cover all your company’s needs and adjust other Freshworks tools.
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Step 3
Implementation & Training
Implementation & Training
Now, it’s time to act so we will deploy Freshservice and show all users how to make the most of it during the workday. We will share with you our tips and trick and help to understand how the tool works.
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Step 4
Maintenance
Maintenance
If you needed some extra help after a while, we are here for you. In the future, we can also adapt the tool to your organization if any circumstances change.
Increase your possibilities
Freshworks products
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A must-have for sales and marketing departments that enable better transaction dynamics. This world-class data center allows you to track open and click-through rates, analyze customer behavior, and send personalized and mass emails. Easily identify prospects and automate repetitive tasks.
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Collect insights into customer activity and optimize your marketing channels. Identify your best leads and send personalized messages. Implement multichannel marketing automation and run campaigns that convert leads into customers.
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Use the Freshservice tool to improve the quality of ITSM services. Automate manual steps, react faster with alerts, and increase overall efficiency. Boost employee productivity and business scalability with easy-to-implement solutions.
Get in touch
How can we help you?
Leave us a message
Contact our consultant
Karolina Kędra
Account Executive
Our consultant is at your disposal from 9 AM to 5 PM CET working days from Monday to Friday for any additional questions.