How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 4: My Requests
According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…
How to write effective test preconditions with TestFLO
Preconditions are one of the essential parts of a test case, besides test steps and IDs. There’s certainly more valuable information you can add to your test cases,…
Top 10 features for Jira Service Desk Server Admins (+1 Bonus) @ DEISER Enterprise Days 2018
Just like last year, DEISER Enterprise Days brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for two days…
How to Improve Your Customer's Journey Through Jira Service Desk, Pt. 2: Request Form
In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…
How HostDime Improved Deployment with Issue Templates for Jira
Issue Templates for Jira has proved itself as a tool that helps being Agile, maintains the information flow and saves working time. It is highly appreciated in…
How to Improve Your Customer's Journey Through Jira Service Desk Server, Pt. 1: Help Center
The latest Winter Executive Report by Customer Contact Week Digital shows that reducing customer effort is the most important priority for 2018. CX Network confirms…
Trello vs. Jira for agile project management
Smart teams take advantage of specialized project management tools. In one of my previous articles, I showed you how to choose the right project management tool…
How to speed up continuous delivery without compromising on quality with Atlassian tools
How to speed up continuous delivery without compromising on quality with Atlassian tools Organizations are trying to outpace one another in delivering innovative…
Make your team agile with Jira Software – Scrum
Agile is a set of methodologies that inspire project managers to change the way in which they organize work and their teams for higher productivity and faster response…
STARWEST 2018 - Where Software Testing Is The Star
The last quarter of 2018 started off with a trip to USA. We went to Disneyland Hotel in Anaheim, CA, to attend StarWEST – the most established and renowned…
Make your team agile with Jira Software – Kanban
Agile continues to be a buzzword among project managers who are looking for new ways to organize their projects and teams. But agile is a set of methodologies that…
Jira Service Desk Day 2018: An Overview of Modern ITSM Practices
One of our stops on the recent trip to the United States was San Francisco, where we hosted our own Jira Service Desk Day 2018. We invited Atlassian team, Solution…
Why requirements test coverage is key to success?
Requirements are an essential element of every software development process. It’s requirements that define what the process will look like and what kind of…
How to Synchronize Jira User Groups with Jira Service Desk Organizations
Deviniti started 15 years ago as a custom software development company. Now, being an Atlassian Platinum Solution Partner, we never forget about our roots and are…