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Benefits from neoLegal implementation

Benefits from neoLegal implementation

Advantages of implementing the neoLegal legal management system Deviniti has got a lot of experience when it comes to the implementation of processes and information…

Martyna Wiśnik 21 January 2019
NeoLegal - functions of system for managing legal services

NeoLegal - functions of system for managing legal services

System for managing legal services A good system for employees and managers at law firms or legal departments in enterprises should enable effective portfolio management…

Martyna Wiśnik 21 January 2019
Test Management in Jira

Test Management in Jira

Software development is a complicated activity that consists of many different processes. One of them is test management. The topic of quality assurance, software…

Marcin Żurawiecki 21 January 2019
Differences between GitLab versions v. 2019

Differences between GitLab versions v. 2019

Gitlab currently offers 8 different system versions, including free, paid, cloud-based and installed on the on-premises servers or hosted. In this article, we aim…

Radoslaw Kosiec 18 January 2019
3 simple actions to extend Jira Service Desk workflows

3 simple actions to extend Jira Service Desk workflows

Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…

Karolina Lasoń 17 January 2019
NeoLegal - software for legal departments

NeoLegal - software for legal departments

Managing court cases is an essential area of legal ​​businesses. Can this process be improved? What can we do to optimize our work in this area? Which system…

Martyna Wiśnik 16 January 2019
7 most promising apps for Atlassian products in 2019

7 most promising apps for Atlassian products in 2019

We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…

Karolina Lasoń 11 January 2019
Anonymizer - a tool for database administrating

Anonymizer - a tool for database administrating

Sometimes we need to test a system under a load of a large database. However, the GDPR don’t allow carrying out such a procedure anymore unless the test base first…

Martyna Wiśnik 10 January 2019
How to create Dynamic Custom Fields in Jira Service Desk Cloud

How to create Dynamic Custom Fields in Jira Service Desk Cloud

Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…

Karolina Lasoń 20 December 2018
Why and how to conduct customer surveys in Jira Service Desk Server

Why and how to conduct customer surveys in Jira Service Desk Server

“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…

Karolina Lasoń 17 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests

According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…

Karolina Lasoń 6 December 2018
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View

As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…

Karolina Lasoń 29 November 2018
How to write effective test preconditions with TestFLO

How to write effective test preconditions with TestFLO

Preconditions are one of the essential parts of a test case, besides test steps and IDs. There’s certainly more valuable information you can add to your test cases,…

Marcin Żurawiecki 26 November 2018
Top 10 features for Jira Service Desk Server admins (+1 bonus) @ DEISER Enterprise Days 2018

Top 10 features for Jira Service Desk Server admins (+1 bonus) @ DEISER Enterprise Days 2018

Just like last year, DEISER Enterprise Days brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for two days…

Karolina Lasoń 22 November 2018
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form

In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…

Karolina Lasoń 16 November 2018