Benefits from neoLegal implementation
Advantages of implementing the neoLegal legal management system Deviniti has got a lot of experience when it comes to the implementation of processes and information…
NeoLegal - functions of system for managing legal services
System for managing legal services A good system for employees and managers at law firms or legal departments in enterprises should enable effective portfolio management…
Test Management in Jira
Software development is a complicated activity that consists of many different processes. One of them is test management. The topic of quality assurance, software…
Differences between GitLab versions v. 2019
Gitlab currently offers 8 different system versions, including free, paid, cloud-based and installed on the on-premises servers or hosted. In this article, we aim…
3 simple actions to extend Jira Service Desk workflows
Nowadays, self-service becomes a new sexy. Customers seek on-demand experiences, and even support teams need to take that into consideration. According to Atlassian,…
NeoLegal - software for legal departments
Managing court cases is an essential area of legal businesses. Can this process be improved? What can we do to optimize our work in this area? Which system…
7 most promising apps for Atlassian products in 2019
We all use Atlassian products for different reasons – their flexibility, functionalities or availability. Whatever the reason, we should trust them to get…
Anonymizer - a tool for database administrating
Sometimes we need to test a system under a load of a large database. However, the GDPR don’t allow carrying out such a procedure anymore unless the test base first…
How to create Dynamic Custom Fields in Jira Service Desk Cloud
Extension for Jira Service Desk is our flagship app available on the Atlassian Marketplace. From the incentive of Marketplace, this product has been providing the…
Why and how to conduct customer surveys in Jira Service Desk Server
“Your most unhappy customers are your greatest source of learning,” Bill Gates once said. However, to learn our lesson, we need to know what went wrong…
How to improve your customer's journey through Jira Service Desk Server, pt. 4: My Requests
According to CCW Digital, customer experience and customer service management are the priority for over 50% of organizations. Obviously, it’s important to…
How to improve your customer's journey through Jira Service Desk Server, pt. 3: Request Detail View
As we already know from the previous articles about Help Center and Request Form, we need to take advantage of both native and advanced customization to improve…
How to write effective test preconditions with TestFLO
Preconditions are one of the essential parts of a test case, besides test steps and IDs. There’s certainly more valuable information you can add to your test cases,…
Top 10 features for Jira Service Desk Server admins (+1 bonus) @ DEISER Enterprise Days 2018
Just like last year, DEISER Enterprise Days brought together Atlassian customers, Partners and experts to Madrid. This time though, we all gathered for two days…
How to improve your customer's journey Through Jira Service Desk Server, pt. 2: Request Form
In the first part of this series, we focused on the first touch point of our customers whenever they come to us for support – the Help Center. As we’ve…