Actions for Jira Service Management

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Actions for Jira Service Management

Enable customers to edit their service requests on the Customer Portal

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Provide self-service capabilities for customers to edit their service requests
Manage and customize requests on the Customer Portal. Control edit permissions and form visibility with precision.
- Create and manage Request actions
  Customize the Request actions to your preferences. Determine editable fields and request types. Set editing permissions based on specific criteria.
  Read more about Request actions in documentation >>
- Enable or disable Request actions visibility
  Control the visibility of Request actions on the Customer Portal.
- Maintain editing compliance
  Control who, when and what exactly can edit Request actions.
Provide granular control over request editing
Configure and set up workflow actions in your preferred workflow. Let users on your Customer Portal update their requests with the latest information.
- Control the editing process
  Configure workflow actions to automate request editing based on specific conditions.
  Read more about workflow actions in app’s documentation >>
- Enable or disable Workflow actions visibility
  Control whether Workflow actions are visible on the Customer Portal. Give customers access to the editing options that are relevant to their request.
  Read more about visibility in app’s documentation >>
- Ensure compliance
  Control who can edit requests, when editing can occur, and the type of changes that can be made.
  Read more about permissions in app’s documentation >>
Controlled and transparent request editing
Track changes of requests with internal comments. Enable agents to track the evolution of issues and identify potential problems.
- Track changes in real-time
  Stay informed about changes made to requests by your customers. Utilize internal comments to access detailed editing history.
  Read more about internal comments in request actions and workflow actions.
- Your information stays safe and secure
  Cloud fortified certification. This app prioritizes your security and privacy. It follows the rules of the Atlassian Marketplace Bug Bounty Program.