Jira ticket templates. The ultimate guide.

‘Time is money’ is not an empty phrase when it comes to project management. All the stakeholders want to see the results as soon as possible. This is why project managers need to quickly organize projects and still ensure everyone works well together. This is where Jira ticket templates come in handy. This guide teaches you how to make the most of them.

In native Jira, there are no built-in templates for specific issues or epics. You can set a default value for system fields like Description in Jira Cloud next-gen projects. You can also download some examples from the Atlassian website but they usually don’t cover the specific needs of more demanding projects. Companies use Atlassian’s flag product for agile development, project management, bug tracking, and other complex processes. It requires much more flexibility and comprehensiveness. This is what apps were created for. Fortunately, on the Atlassian Marketplace, you can find a wide range of templating plugins to choose from. They extend native Jira possibilities and support you in many areas of business. 

Using templates simplifies workflows and makes managing projects easier. Native Jira doesn’t include templates for issues and epics. However, Atlassian provides some to download on its website. You can implement them to support consistency across your projects. 

Let’s explore some of the most common Jira template examples and use cases. 

Native Jira provides you with Scrum templates and Kanban templates. They give you textbook examples of Scrum and Kanban boards. Scrum boards are perfect for teams working in sprints. They allow you to plan, execute, and review work in a structured manner. Kanban boards, on the other hand, offer flexibility and visual workflow management. 

On the Atlassian website, you can also find a free template for general request management. It helps manage issues from employees across the company. The template includes a service desk, requests, knowledge base, and reports. Thanks to these features, your IT and Support teams will be able to solve requests faster and more effectively. 

The content management template aims to plan the content lifecycle. Its visual form helps managers keep track of the team’s progress when it comes to marketing. The variety of marketing tasks can sometimes be overwhelming. Writing everything down supports delivering tasks on time. It also makes it easy to spot possible bottlenecks and deal with them quickly.  

Tracking bugs is crucial in software development. It focuses on finding and fixing issues at the early stage. QA teams work better together when they have one main place for information. This helps them find and record bugs faster. Atlassian’s bug-tracking template in Jira includes boards, backlogs, timelines, and reports. It gives teams a complete solution for different kinds of software development projects. It also supports setting up Jira workflow for bugs according to best practices.

Employee onboarding is a repetitive task that happens in all kinds of industries. With an employee onboarding template, the HR team can make the process the same for everyone. It makes HR’s job easier. The Atlassian onboarding template includes lists, calendars, forms, and reports.

The project management template in Jira Work Management boosts your project efficiency. It helps you decide what tasks to do first, keep track of team workloads, and follow issues from start to finish. It includes a board, a list, a calendar, a timeline, and reports. You can also create easy, no-code automation and connect with tools such as Microsoft Teams, Slack, and others.

In project management, it’s important to keep things clear. The task-tracking template squeezes all your project tasks into one easy-to-read list. This makes it simple to see what’s going on with your tasks at a glance. You can quickly check task status, priorities, and important details.

Jira’s user story templates are like blueprints for Jira projects. They help teams list out what needs to be done in a clear and organized way. This way, everyone understands what the goal of the task is. It makes it easier for teams to work together. To create a user story template, you’ll need the dedicated app. Here’s what it can look like: 

You can read more about how to create user story templates smoothly in our guide to user story templates. 

Atlassian provides the whole library of Jira automation templates. You can match them up to your project’s and team’s requirements. These templates help automate repetitive tasks, saving time and effort for everyone involved. The most common use cases are auto-creating subtasks, cloning issues, and syncing them.

The Issue Templates for Jira app extends these possibilities. On the Atlassian Community, you can read more about supporting your IT automation processes with our app. 

Templates for Jira tasks and epics allow for more granular customization. They automate repetitive issues. It results in less frustration that may appear after having to do the same things repeatedly. Additionally, when you simplify the creation of recurring issues, the team will have more time to focus on more complicated tasks. Plus, you reduce human error to a minimum. 

Another benefit is task standardization inside and across projects. It ensures consistency and saves you hours spent on planning workflow multiple times. You can create an issue or the whole issue structure once and then use it whenever needed. This, on the other hand, leads to speeding up the product or service delivery.

Issue Templates for Jira is an app that helps you create tasks in Jira software quickly. It lets you design templates with pre-filled details, so you don’t have to type the same information repeatedly.

Here’s what else it can do:

We will walk you through the task and epic templates using Issue Templates for Jira example. In this article, we will show you the Cloud version, but the app is also available on the Data Center hosting. 

Templates created within the application are reusable. They help you copy data from one issue to another. You have the flexibility to select which specific details to replicate. It can be filling particular fields or replicating entire structures with subtasks and links.

Creating a ticket template in Issue Templates takes you 5 simple steps:

Congratulations! You’ve just created your first template. Let’s move on to some tips. 

Below we will answer common questions about creating issues in Jira. It will help you prepare task templates that fit best practices

Structuring an issue in Jira is all about organizing it effectively. 

Following these steps ensures everyone knows what to do.

A good Jira ticket has a clear title, concise description, and assigned owner. It includes priority level, due date, relevant labels, and updates on its status. It should provide enough context for anyone to understand the task or issue at a glance.

Issue layout is picking which fields show up on your team’s tasks and highlighting the important ones. As a Jira admin, you can adjust it to match your project requirements. In the task layout, you’ll find different fields: ones for descriptions, context, hiding when empty, and hidden fields.

To edit your project’s issue types layout:

Task descriptions provide detailed information, including what needs to be done and any relevant context or background. Jira allows administrators to configure custom fields. You can set up a custom field to display as a text field with a predefined description. However, using this doesn’t always ensure that people will follow the template exactly.

This is why we recommend using the dedicated app. As was mentioned at the beginning of this article, with the Issue Template plugin you can set up a description whilst creating a ticket template. 

You can add a template to an already existing Jira issue. To do that in Issue Templates for Jira, go through the 5 steps below: 

In Issue Templates for Jira, you can do this with the Recreate issue feature. It allows you to copy issues to the same or another project with its fields and structure without creating a template.

Go to the Issue Templates documentation to learn more about the details. 

Issue Templates for Jira enables you to create templates for the whole epics. ​​

The app creates new issues if they’re connected to a template’s epic. It also changes links to direct to the newly created issues.

It has numerous benefits. In software development, epic templates ensure that each time you capture all necessary features, user stories, and acceptance criteria. This helps in better planning and execution of development sprints.

Here are the steps to create templates for epics in Issue Templates for Jira: 

Create standardized templates for common tasks, issues, and epics.

Provide users with clear guidelines to help them fill templates transparently. 

Create templates that can be customized to match different project requirements and workflows.

Encourage the reuse of templates for similar tasks or issues to save time and effort.

Regularly review and update templates. Make changes based on feedback and evolving project needs.

Provide training and documentation on how to use templates effectively. Ensure all team members understand their purpose.

Integrate templates with other tools to simplify project management.

Get feedback from users on the effectiveness of templates. Make adjustments as needed to improve their usability.

Track changes and ensure users have access to the latest versions of templates.

Restrict visibility. Permit to edit templates only for the team members who need them.

Choosing the right template and adjusting it to your Jira project can save plenty of time for you and your team. It minimizes repetitive work and leads to sooner product release. Knowing this, Atlassian provides users with downloadable templates on their website. However, the general patterns don’t always meet the requirements of more complex projects. This is why we recommend using templating apps from the Atlassian Marketplace. They give you much more customization and automation possibilities. With plugins, you can make sure templates truly support your team.