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About the client
Crédit Agricole – an international bank, has been operating on the Polish market for 30 years.
It is one of the most recommended banks in our country. It operates in areas such as retail banking, corporate banking, and agriculture. Moreover, it serves small and medium-sized enterprises and handles consumer finance.
Credit Agricole Bank Polska is a part of the Crédit Agricole Group which is among the top 10 largest banks in the world in terms of asset value. The Crédit Agricole Group operates in 47 countries worldwide and serves over 53 million customers.
Due to Atlassian ending support for Server-based products, Credit Agricole decided to migrate Jira and Confluence to the Data Center instance (DC).
The bank utilizes Jira and Confluence for managing internal projects on the Polish market. They have been using Jira for over 10 years, with the initial purchase made in 2011, beginning with a “Starter” license for 10 users. Since 2014, Credit Agricole has been using a Jira license for 2000 users. From a licensing perspective, the migration to Data Center encompassed both Jira and Confluence (each tool with over 2000 accounts), thus posing a logistical challenge.
The key objective was to ensure that the migration does not disrupt the bank’s daily operations and that the data is safely migrated to the new instance.
Jira and Confluence Data Center are project management tools used to track software development progress, monitor key decisions, and perform various other activities. Numerous companies from various industries, such as insurance, IT, or banks, utilize them.
Migrating the applications to the Data Center model enabled working with multiple nodes, allowing for upgrades without downtime and service activities with no impact on users’ work. Additionally, through the migration, Credit Agricole gained access to the latest application security updates and features.
The new functionalities in the Data Center version, such as project and issue archiving and Advanced Roadmaps, proved to be valuable as well.
How did we do it?
We initiated the Data Center migration project by conducting an audit of both instances. This allowed us to accurately estimate the work and tasks involved in planning the migration. We estimated the time required for migrating both instances and planned the activities accordingly. Our choice of online communication allowed us to share progress, and refine the task schedule through video meetings.
The choice of hosting was primarily influenced by legal considerations, data localization, and regulations from the Polish Financial Supervision Authority (Komisja Nadzoru Finansowego). Storing data in its own infrastructure was the only viable option for the bank. Additionally, the bandwidth throttling feature in the Data Center version allowed us to monitor and control the speed of incoming and outgoing traffic, enhancing the security level of the instance – this is crucial in banking.
The Data Center solution employed technologies such as Docker, Net Scaller, the Red Hat Linux operating system, and NFS.
After the audit, we decided to divide the migration work into two phases:
Deviniti specialists conducted both stages without disrupting the bank’s operations.
How do the tools work?
Both tools support team collaboration and can greatly improve communication and work planning. Moreover, they can be integrated to create a seamless and comprehensive task flow.
Collaboration and smooth task flow
A knowledge base co-created by employees
The migration was successfully completed, transferring all user data and custom plugins to the Data Center version. It ensures continuous support and product development from Atlassian. Additionally, thanks to the expertise of Deviniti specialists, technical difficulties that often arise during implementations were overcome.
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